Q79 Privacy Policy – Protection of Your Personal Data

1. Information We Collect

When you register and use the Q79 platform, we collect various types of information to provide you with the best, most secure, and personalised experience. The information collected falls into two main categories:

We only collect information that is genuinely necessary to operate our services. No excess information is collected without clear justification. You will always be informed of the purpose of each data collection at the time the information is required.

2. How We Use Your Data

The information we collect is used exclusively for purposes related to the operation of the q79 platform and the improvement of your user experience. The following are the primary purposes for which your data is used:

• Account Management: Create, verify, and maintain your member account, including the required KYC identity verification process.
• Transaction Processing: Handle all deposit, withdrawal, and bonus payment transactions securely and efficiently.
• Platform Security: Detect and prevent fraud, unauthorised access, money laundering, and other suspicious activities.
• Customer Support: Provide relevant and effective technical support and customer service.
• Essential Communications: Send account-related notifications, security updates, and transaction information.
• Product Improvement: Analyse usage patterns to improve platform features, games, and the overall user experience.
• Legal Compliance: Meet reporting obligations and compliance requirements with the relevant regulatory authorities.
• Promotions & Offers: Send you relevant promotional information — only if you have consented to receive it.

3. Data Sharing & Disclosure

Q79 does not share your personal data with third parties for marketing or commercial purposes without your consent. However, there are limited situations where we may need to share your information:

• Service Providers: Payment processors, cloud service providers, and technology partners who assist us in operating the platform. All such third parties are bound by strict confidentiality agreements.
• Legal Compliance: When required by Malaysian law or a lawful directive from a competent authority such as the police, courts, or regulatory bodies.
• Fraud Prevention: Shared with recognised fraud prevention bodies to protect the platform and the entire q79 member community.
• Business Transfers: In the event of a business merger or acquisition, your data will be transferred provided that the receiving party adheres to an equivalent privacy policy.

4. Data Security & Protection

Protecting your data is more than a legal obligation for us — it is a moral responsibility we take seriously. q79 implements multiple layers of protection to ensure your information remains secure at all times:

• 256-bit SSL Encryption: All data transmitted between your device and q79's servers is fully encrypted using the highest industry standards.
• Secure Servers: Data is stored in data centres equipped with strict physical and digital security controls, including multi-layered firewalls.
• Access Controls: Only authorised personnel have access to members' personal data, and every access is logged for audit purposes.
• Continuous Monitoring: Our threat detection system operates 24 hours a day to promptly identify and address any suspicious activity.
• Penetration Testing: q79's security infrastructure is regularly tested by independent cybersecurity experts to identify and patch vulnerabilities.

While we do our best, no security system can be guaranteed 100% foolproof. We encourage you to take your own protective measures as well, such as using a strong password and never sharing your login credentials with anyone.

5. Cookies & Tracking Technologies

The q79 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Save your personal settings such as preferred language and display configuration for your convenience.
• Analytics Cookies: Helps us understand how users interact with the platform so we can make meaningful improvements.
• Performance Cookies: Used to monitor platform speed and performance to ensure a smooth gaming experience.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Q79 platform.

6. Your Rights Over Personal Data

As a q79 member and as an individual protected under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the q79 support team via the live chat available on the platform. We will process your request within 30 business days. Please note that some requests may be subject to legal obligations that prevent the immediate deletion of certain data.

7. Data Retention Period

Q79 retains your personal data only for as long as it is needed for the stated purposes or as required by law. Retention periods vary depending on the type of data:

• Active Account Data: Retained for the duration that your account remains active on the q79 platform.
• Financial Transaction Data: Retained for a minimum of 7 years in compliance with Malaysian tax and financial legal requirements.
• KYC & Identity Verification Data: Retained for 5 years after account closure in accordance with anti-money laundering legal requirements.
• Activity & Security Logs: Retained for 2 years for security investigation and audit purposes.
• Marketing Data: Deleted immediately upon withdrawal of your consent to receive marketing communications.

Upon expiry of the defined retention period, your data will be securely deleted or anonymised from our systems using industry-standard methods.

8. Children's Privacy

The q79 platform is intended for adult users aged 18 and above only. We do not knowingly collect any personal information from individuals under the age of 18.

9. Changes to This Privacy Policy

Q79 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Each amendment will be accompanied by a new "Updated" date at the top of this document.

For significant changes that affect your privacy rights, we will notify you via an in-platform notification or your registered email at least 14 days before the changes take effect. Your continued use of the q79 platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to ensure you remain informed about how we handle your personal information.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact the q79 Data Protection Officer (DPO) team.

You may also refer to the FAQ us for answers to frequently asked questions about your account and privacy. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.